SHIPPING & RETURNS
Shipping Policy
We provide international shipping.
Shipping is possible with UPS. Shippment rate is calculated on the overall weight of the package and shown at checkout/in cart.
The expected delivery time in working days:
UPS
EU Countries:
5 – 10 days
4 days
US:
10 – 21 days
4 days
Other countries:
10 – 30 days
4 – 7 days
Sometimes delivery takes longer, that's why we don't guarantee that the packages will be delivered in proposed timeframe - we do not control the shipping once the package is left at the post office nor do we have any additional information aside from the tracking number once shipped.
Tracking
Larger packages are trackable. However, the tracking number is not automatically generated and provided to the customer.
If you haven't received your order in the estimated delivery time, please inform us at contact@balistique7.com and we will send you the tracking number.
Important notice:
-
Orders shipped with UPS outside of EU will be subjected to customs.
Return & Exchange Policy
At Balistique 7 we strive to offer best service available for our customers.
Occasionally though, you may want to return items.
This is not a problem at all.
Please contact us beforehand by email at contact@balistique7.com and as long as the items are in resellable condition with packaging and labels intact, you can return them. Through email we will give you instructions specific to your case and help you with the shipping details.